Product delivery time


Our products are delivered to the cargo company on the same day or within 3 working days at the latest, following the confirmation of your order. Unless there is a mishap, adverse climatic conditions or force majeure from the cargo company, the delivery time is maximum 3 working days within the borders of Turkey.


Do not forget to check the invoice of your orders.


Shipping status


After the confirmation of your order, you are informed about the status of the cargo via e-mail. You can also track it on the cargo company’s website using the given order number.




If you want to return your ordered product(s), please send an e-mail to “info@aretesoliveoil.com” and inform the reason for the return. In order for the products you have purchased to be returned, they must be sent in their original box not opened and/or packaging and invoice. In return transactions, the product fee is refunded, but the shipping fee is not refunded. Return shipping fee applies only to defective products.


If the invoice of the product you want to return is issued to a legal person, you must send it together with the return invoice issued by the legal person when returning it. The return invoice must be issued without including the cargo share (in the form of product unit price + VAT).


Distance Sales Agreement

This Agreement contains the necessary rules for you to benefit from the services on our site and to purchase our products. By placing an order, you declare that you have read the user agreement, accepted and approved its terms.



1.1- Seller: TBR DIŞ TİCARET A.Ş. , Caferağa Mah. Albay Faik Sözdener Cad.
İffet Gülhan İş Merkezi No: 9, D: 6, 34710 Kadıköy, İstanbul, Turkey


1.2- Buyer: Legal or natural person who purchases products through the Seller’s website




The subject of this agreement is to determine the rights and obligations of the parties regarding the operation of the service provided during the e-commerce service of the Seller (product purchase and payment).


The buyer accepts and declares that he/she has knowledge of the basic characteristics of the goods or services subject to sale, the sales price, payment method, delivery conditions, etc. all preliminary information and the right of “withdrawal” regarding the goods/services subject to sale, that he/she confirms the preliminary information in electronic environment and he/she orders the goods/services in accordance with the provisions of this agreement.


The seller accepts the acquisition of all consumer rights in the shopping process made with the E-commerce system it has prepared and the support of the consumer in the after-product service according to the requirements of the law.




This Agreement shall be valid and effective from the date the Buyer has read and approved it, when the Buyer buys any product from the “www.aretesoliveoil.com” website.




4.1- The Seller is obliged to ensure that the product covered under the agreement is delivered to the Buyer, provided that it does not exceed the legal 7 business days from the date of payment. If, for any reason, the product price is not paid or canceled in the bank records within 3 working days, the Seller is deemed to be relieved of its obligation to provide the service.


4.2- The sales support team of the Seller will respond to the requests, demands and return information received during working hours covered under the warranty conditions of the product. It will fulfill its responsibilities in the exchange or return procedure for problem products. Product complaints and related requests should be forwarded to the “info@aretesoliveoil.com” e-mail account.


4.3- Payments are made in Turkish Lira via “www.aretesoliveoil.com” via the Credit Card Sales System (without installments) prepared by the contracted bank or by bank EFT/transfer.


Payments made in foreign currency are converted into Turkish Lira at the effective selling rate declared by the Central Bank for the applicable currency.


4.4- The default will be deemed occurred automatically at the end of the due date.


4.5- The Buyer can change his/her information through the My Information menu, and accepts all responsibilities regarding his/her password and personal information. He/she is obliged to notify the Seller if the password has been stolen. Otherwise, he/she accepts the accuracy of all product order and payment information to be made with the password and assumes its legal responsibilities.


4.6- The Buyer shall inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods or services will not be received from the cargo company. The goods or services received shall be deemed to be undamaged and intact. It is the Buyer’s responsibility to carefully protect the goods or services after delivery. If the Buyer does not notify the defect of the goods or services that he/ she has not received in writing to the address “info@aretesoliveoil.com” within 7 working days, the Seller shall not be liable for the defect against the Buyer. If the right of withdrawal is to be used, the goods or services should not be used. The invoice must be returned. The Buyer is obliged to send the goods or services to the Seller within 3 (Three) days, provided that it has been delivered to him. In this case, shipping costs are the responsibility of the buyer.


4.7- Until the payment for the product price is made, the right to not start/stop the service belongs to the Seller.


4.8- The e-mail and/or delivery address specified by the Buyer during the sales process is considered as the notification address.


4.9- The Seller cannot be held responsible for the damages that may arise from the interruption of the system due to malfunctions that may occur in the service provided by the Seller to the Buyer, Türk Telekom lines, satellite, communication and network systems, and the irresponsible behavior of the courier company, and the Buyer cannot claim any right or compensation for the damages to arise therefrom.


4.10- VPOS: Bank VPOS Transactions belong entirely to the Buyer. Seller is not responsible for problems caused by virtual post system.


4.11- This agreement enters into force assuming that the Buyer has read the agreement at the time of payment for the order, and the Buyer is deemed to have accepted all the terms of the sales agreement.




5.1- The type and type, quantity, brand/model, color and sales price including all taxes of the goods/services are as stated in the information on the goods/services promotion page on the website www.aretesoliveoil.com and on the invoice, which is considered an integral part of this agreement.


5.2- The warranty period and terms of use of the products are available on the products.




The buyer may exercise his right of withdrawal within 7 (seven) days from the delivery of the contractual goods/services to him/ her or his/ her designated person/organization at the address indicated. In order to exercise the right of withdrawal, a written notice must be given to the Seller from whom the product was purchased, to the address “info@aretesoliveoil.com” within this period.


In case of damage, wear, incomplete delivery of the product and its parts, opened or used products, failure to deliver the documents (brochure, invoice, warranty certificate, etc.) attributable to the Customer, the Buyer cannot use the right of withdrawal/cancellation. In case of exercising the right of withdrawal/cancellation, the return invoice or the original invoice must be returned to the Seller together with the package of the product given to the Buyer. Within 7 days following the receipt of these documents, the product price is returned to the Buyer or replaced with a new one upon request. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned to the Buyer.


Except for the cases returned due to defective goods, the delivery cost of the goods is not covered by the Seller.




İZMİR Courts are authorized for implementation and execution of this agreement.